Card Services Assistant Manager
3.
4 La Habra, CA La Habra, CA Full-time Full-time $66,560 - $88,100 a year $66,560 - $88,100 a year 3 days ago 3 days ago 3 days ago Description:
We're hiring a Card Services Assistant Manager who will assists the Card Resource Center (CRC) Manager in overseeing the CRC staff and operations to ensure Members receive World Class Service.
Manages and directs the department including daily operation, recruitment, training, scheduling, evaluation and motivation of staff.
Business Hours Monday - Friday 9:
00AM to 6:
00PM & Saturdays 9:
00AM to 1:
00PM Based upon business needs, this position will require flexibility to work a varied work schedule, including weekends, during regular business hours.
This is hybrid-remote position based in based in La Habra, CA with the opportunity to work 2 days in-office and 3 days working remote from home.
Why Work at CU SoCal? Besides being a part of a great team that is dedicated to building better lives for our team members and Members, we offer competitive pay, great health benefits and a culture like no other! CU SoCal is one of the fastest growing credit unions and is more than just a place to work.
It's a place where people come before profit, a place where you can build a career that's more than a job, and where the work you do has meaning and purpose.
Our Culture and Values We are a purpose driven organization.
Purpose mobilizes people in a way that pursuing profits never will.
Our purpose ignites passion within our team members and inspires trust from our Members.
This makes a winning combination.
We are more than a place people bank.
Our industry is filled with people who can count.
At CU SoCal, we are people others can count on.
We work hard, play hard, and laugh along the way.
We recognize that every single one of us is a valuable contributor.
We have a strong culture of learning and accountability in a collaborative, team environment.
We're a team of passionate, committed professionals dedicated to the same goal:
Build Better Lives Through Exceptional Member Experiences, Every Time.
Requirements:
Minimum Qualifications High School Diploma or equivalent.
3
years of Card Services knowledge.
Including, but not limited to plastic card management, dispute processing / resolution, Visa / Mastercard and chargeback knowledge, network routing, Regulation Z and E and ATM operations.
2
years of supervisory experience.
This role requires driving and must meet and maintain the following requirements:
Hold a valid CA state driver's license in good standing that is not actively suspended, revoked, or restricted.
Have reliable personal transportation.
Use of any means of public transportation or ridesharing services will not satisfy this requirement.
Must maintain state liability auto insurance coverage with a minimum of 100/300/100 limits on the vehicle that will be used for work.
Maintain a clean Motor Vehicle Records (MVR).
Preferred Qualifications Associate degree or equivalent.
Experience using Springboard / Bluezone.
Skills and Abilities Proficient in all applicable MS Office programs (i.
e.
, Word, Excel, Outlook, Teams, etc.
) Maintain a positive and professional behavior and image with credit union Members, staff, management, and board.
Keep all credit union and Member information confidential.
Establish and maintain effective business relationships with staff in other departments.
Maintain a professional appearance.
Maintain a working knowledge of policies and procedures necessary to effectively perform job duties.
Effective communication skills including ability to prepare correspondence and reports and orally communicate technical information.
Ability to work in a fast-paced environment and prioritize tasks while servicing members and coaching/directing staff.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Working knowledge of the laws governing credit union operations.
Ability to plan departmental activities (setting objectives, developing strategies, budgeting, and developing policies and procedures).
Essential Duties and Responsibilities Coordinates and allocates resources to ensure timely and accurate completion of the department's workload.
Ensures staff receives appropriate training and support to complete individual annual goals.
Provides consistent coaching and evaluation of staff performance and participates in the annual evaluation process as well as conducting monthly one-on-ones with each team member.
Guides staff in resolving Member inquiries and directs research to resolve extraordinary situations.
Ensures situations are bridged from awareness to resolutions (system fixes, SOP changes) to prevent reoccurrences.
Directly handles Member issues including but not limited to speaking with Members directly and ensuring a resolution is met.
Assists the manager in developing department goals.
Responsible for tracking goal progress and coaching employees surrounding goal completion.
Manages the team to encourage engagement and ensure optimum performance for technical and service goals including but not limited to; call service level, dispute/Reg E and Z resolution, card service requests, ATM balancing and Internal Service Survey goals are met.
Responsible for completion of special projects including but not limited to; programming of balance transfers and skip pay promotions.
Assists manager with high level corporate wide projects including but not limited to; merger related card conversions and launching new credit/debit products.
Develops and implements departmental procedures and conducts periodic reviews of existing procedures to ensure they are current, compliant, and effective.
Coordinates daily schedules and department functions and ensures adequate staff coverage.
Schedules training on new processes, procedures, and workflows for the department.
Ensures compliance with internal controls, vendor requirements, rules, regulations, and applicable laws and maintains awareness of industry changes.
Works with all entities to reduce risk, prevent losses and recover funds.
Assists with managing the coordination and administration of centralized debit and credit card ordering for members, card reissue, dispute resolution and fraud research, with third party processors.
Responsible for monitoring plastics and supplemental inventory card management, tracking and ordering stock of such items.
Determines feasibility of process improvement recommendations and prepares findings.
Assists the manager in administration of the Instant Issue printers, which includes installs, testing, upgrades, card ordering, and branch support.
Assists the manager in providing monthly detailed reports to management on pertinent processor reports.
Complete understanding and active application the Exceptional Experience Guide expectations.
Must be able and available to work a hybrid schedule, per business operations requirement, as needed.
Additional duties and responsibilities, as assigned.
We support Pay Transparency and are a pay-for-performance organization that benchmarks base pay to the 50th percentile of market data.
Pay Scale:
Min.
$60,500 / Mid.
$74,300 / Max.
$88,100 per year Actual compensation will be based on geographical location, work experience, education and/or skill level.
CU SoCal is an equal opportunity employer.
All decisions are based only on the individual's qualifications/ability to perform the work.
The above statements are intended to describe the essential functions, nature and level or work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities.
CU SoCal reserves the right to modify this job description at any time, without notice.
We foster an environment and culture where ideas and decisions from all people help us grow, innovate, and fulfill our mission of Building Better Lives.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 La Habra, CA La Habra, CA Full-time Full-time $66,560 - $88,100 a year $66,560 - $88,100 a year 3 days ago 3 days ago 3 days ago Description:
We're hiring a Card Services Assistant Manager who will assists the Card Resource Center (CRC) Manager in overseeing the CRC staff and operations to ensure Members receive World Class Service.
Manages and directs the department including daily operation, recruitment, training, scheduling, evaluation and motivation of staff.
Business Hours Monday - Friday 9:
00AM to 6:
00PM & Saturdays 9:
00AM to 1:
00PM Based upon business needs, this position will require flexibility to work a varied work schedule, including weekends, during regular business hours.
This is hybrid-remote position based in based in La Habra, CA with the opportunity to work 2 days in-office and 3 days working remote from home.
Why Work at CU SoCal? Besides being a part of a great team that is dedicated to building better lives for our team members and Members, we offer competitive pay, great health benefits and a culture like no other! CU SoCal is one of the fastest growing credit unions and is more than just a place to work.
It's a place where people come before profit, a place where you can build a career that's more than a job, and where the work you do has meaning and purpose.
Our Culture and Values We are a purpose driven organization.
Purpose mobilizes people in a way that pursuing profits never will.
Our purpose ignites passion within our team members and inspires trust from our Members.
This makes a winning combination.
We are more than a place people bank.
Our industry is filled with people who can count.
At CU SoCal, we are people others can count on.
We work hard, play hard, and laugh along the way.
We recognize that every single one of us is a valuable contributor.
We have a strong culture of learning and accountability in a collaborative, team environment.
We're a team of passionate, committed professionals dedicated to the same goal:
Build Better Lives Through Exceptional Member Experiences, Every Time.
Requirements:
Minimum Qualifications High School Diploma or equivalent.
3
years of Card Services knowledge.
Including, but not limited to plastic card management, dispute processing / resolution, Visa / Mastercard and chargeback knowledge, network routing, Regulation Z and E and ATM operations.
2
years of supervisory experience.
This role requires driving and must meet and maintain the following requirements:
Hold a valid CA state driver's license in good standing that is not actively suspended, revoked, or restricted.
Have reliable personal transportation.
Use of any means of public transportation or ridesharing services will not satisfy this requirement.
Must maintain state liability auto insurance coverage with a minimum of 100/300/100 limits on the vehicle that will be used for work.
Maintain a clean Motor Vehicle Records (MVR).
Preferred Qualifications Associate degree or equivalent.
Experience using Springboard / Bluezone.
Skills and Abilities Proficient in all applicable MS Office programs (i.
e.
, Word, Excel, Outlook, Teams, etc.
) Maintain a positive and professional behavior and image with credit union Members, staff, management, and board.
Keep all credit union and Member information confidential.
Establish and maintain effective business relationships with staff in other departments.
Maintain a professional appearance.
Maintain a working knowledge of policies and procedures necessary to effectively perform job duties.
Effective communication skills including ability to prepare correspondence and reports and orally communicate technical information.
Ability to work in a fast-paced environment and prioritize tasks while servicing members and coaching/directing staff.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Working knowledge of the laws governing credit union operations.
Ability to plan departmental activities (setting objectives, developing strategies, budgeting, and developing policies and procedures).
Essential Duties and Responsibilities Coordinates and allocates resources to ensure timely and accurate completion of the department's workload.
Ensures staff receives appropriate training and support to complete individual annual goals.
Provides consistent coaching and evaluation of staff performance and participates in the annual evaluation process as well as conducting monthly one-on-ones with each team member.
Guides staff in resolving Member inquiries and directs research to resolve extraordinary situations.
Ensures situations are bridged from awareness to resolutions (system fixes, SOP changes) to prevent reoccurrences.
Directly handles Member issues including but not limited to speaking with Members directly and ensuring a resolution is met.
Assists the manager in developing department goals.
Responsible for tracking goal progress and coaching employees surrounding goal completion.
Manages the team to encourage engagement and ensure optimum performance for technical and service goals including but not limited to; call service level, dispute/Reg E and Z resolution, card service requests, ATM balancing and Internal Service Survey goals are met.
Responsible for completion of special projects including but not limited to; programming of balance transfers and skip pay promotions.
Assists manager with high level corporate wide projects including but not limited to; merger related card conversions and launching new credit/debit products.
Develops and implements departmental procedures and conducts periodic reviews of existing procedures to ensure they are current, compliant, and effective.
Coordinates daily schedules and department functions and ensures adequate staff coverage.
Schedules training on new processes, procedures, and workflows for the department.
Ensures compliance with internal controls, vendor requirements, rules, regulations, and applicable laws and maintains awareness of industry changes.
Works with all entities to reduce risk, prevent losses and recover funds.
Assists with managing the coordination and administration of centralized debit and credit card ordering for members, card reissue, dispute resolution and fraud research, with third party processors.
Responsible for monitoring plastics and supplemental inventory card management, tracking and ordering stock of such items.
Determines feasibility of process improvement recommendations and prepares findings.
Assists the manager in administration of the Instant Issue printers, which includes installs, testing, upgrades, card ordering, and branch support.
Assists the manager in providing monthly detailed reports to management on pertinent processor reports.
Complete understanding and active application the Exceptional Experience Guide expectations.
Must be able and available to work a hybrid schedule, per business operations requirement, as needed.
Additional duties and responsibilities, as assigned.
We support Pay Transparency and are a pay-for-performance organization that benchmarks base pay to the 50th percentile of market data.
Pay Scale:
Min.
$60,500 / Mid.
$74,300 / Max.
$88,100 per year Actual compensation will be based on geographical location, work experience, education and/or skill level.
CU SoCal is an equal opportunity employer.
All decisions are based only on the individual's qualifications/ability to perform the work.
The above statements are intended to describe the essential functions, nature and level or work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities.
CU SoCal reserves the right to modify this job description at any time, without notice.
We foster an environment and culture where ideas and decisions from all people help us grow, innovate, and fulfill our mission of Building Better Lives.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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